FAQ

General

What is Truugo?

Truugo is All-in-One validation service for structured data files (usually XML/EDIFACT messages) and a platform for providing message validation as a self-service for trading partners. Truugo provides tools for bundling all message specific structure and content requirements to perform a comprehensive validation with a single request. Anyone can independently validate messages (using test profiles) without superior technical knowledge. Truugo provides an instant feedback on errors, see examples.

Why to choose Truugo?

  1. Same solution for validating all message syntaxes
  2. Same solution for manual and automated message validation
  3. Same solution for own organization and trading partners
  4. Structure and content validation at once
  5. Tools to create and maintain own test profiles
  6. Test reports localized to selected language
  7. Test reports shared with ease

For whom is Truugo meant for?

All kinds of organizations use Truugo for validating XML/EDIFACT/Excel/CSV/Flat files. Developers want to ease their own work, organizations enhance customer service by providing self-service solutions for own business partners and industry groups aim to boost and harmonize use of own standards.

May I get a trial account?

There's no need for a trial account. Truugo registration is free of charge.

How long it takes to activate upgrade options?

Less than 10 minutes. It takes a few minutes until we receive a payment confirmation from our payment gateway. Once confirmed, we automatically activate your new features and inform you via email.

Terminology

What is a (test) profile?

A test profile is a set of technical tests used for evaluating validity of data files with a single request.

What is a profile definition?

Profile definition is a maintainable model of all your profile requirements. A test profile is generated from a profile definition.

What is a group?

Group is a concept providing access to a number of resources (profiles, documents, news) with a single subscription.

Regarding groups, what's the difference between public/private/restricted?

Public groups are accessible to all registered users. Private groups are only accessible via invitation. Restricted groups are accessible either via invitation or accepted request.

Service

May I share a test report to my colleague/customer?

Yes. Just provide an email address and Truugo will send a unique link pointing to your report.

May I share a profile to my colleaque/customer?

Yes. Create a group, add a profile and invite your colleague to join the group.

May I share my account with my colleague?

No. Account is for personal use only.

Pricing & Plans

May I really use this service for free?

Yes. As long as your resources are public you are able to host them for free. In addition, you are allowed to validate messages for free using test credits provided for each user.

What is your reasoning behind the pricing and plans?

It's fair that publishing public resources doesn't cost a penny. Service fee is charged for limitations to resource access, use of others' resources and other advanced features.

Are there hidden fees?

What you see is what you get. Upgrades are based on a fixed monthly fee. No other fees exist.

How do I update the billing information used with my subscription?

Login to your Avangate account (created when you purchase your first subscription) to modify your billing information.

How do I cancel my subscription?

Login to your Avangate account (created when you purchase your first subscription) to cancel your subscription.

When you cancel your subscription, your plan will be available until its expiration date. After your plan expires, your plan will return to the free plan level.

How do I renew my subscription?

If you have enabled auto-renewal, you don't have to do anything. Otherwise, you may renew your subscription either via Truugo Shop or via your Avangate account.

What happens when I upgrade my plan midway through a subscription?

If you upgrade your plan midway through your subscription, you'll be charged the difference between the cost of the new plan and the time remaining on your existing plan. Your subscription renewal date will be reset to the date that you made the plan upgrade.

How do I get a refund?

In most cases subscriptions are non-refundable except where applicable by law.