FAQ

General

What is Truugo?

Truugo is a message validation platform for creating customized validators and validation services for structured files. Truugo can be used as a personal tool, as a team solution and as a self-service for trading partners. Truugo provides an instant and sensible feedback which helps anyone to validate messages without superior technical knowledge. Truugo fits for different use cases. Test Form solution has become an indispensable part of a deployment process for many organizations.

Why to choose Truugo?

  1. Same solution for validating all message syntaxes
  2. Same solution for manual and automated message validation
  3. Same solution for own organization and trading partners
  4. Structure and content validation at once
  5. Tools to create and maintain own test profiles
  6. Test reports localized to selected language
  7. Test reports shared with ease

For whom is Truugo meant for?

All kinds of organizations use Truugo for validating XML/EDIFACT/Excel/CSV/Flat files. Developers want to ease their own work, organizations enhance customer service by providing self-service solutions for own business partners and industry groups aim to boost and harmonize use of own standards.

May I get a trial account?

There's no need for a trial account. Truugo registration is free of charge.

How long it takes to activate upgrade options?

Less than 10 minutes. It takes a few minutes until we receive a payment confirmation from our payment gateway. Once confirmed, we automatically activate your new features and inform you via email.

Terminology

What is a (test) profile?

A test profile is a set of technical tests used for evaluating validity of data files with a single request.

What is a group?

Group is a concept providing access to a number of resources (profiles, documents, news) with a single subscription.

Who is allowed to access my group?

Public groups are accessible to all registered users. Private groups are only accessible via invitation. Restricted groups are accessible either via invitation or accepted request.

Service

May I share a test report to my colleague/customer?

Yes. Just provide an email address and Truugo will send a unique link pointing to your report.

May I share a profile to my colleaque/customer?

Yes. Create a group, add a profile and invite your colleague to join the group.

May I share my account with my colleague?

No. Account is for you only.

Pricing & Plans

Are there hidden fees?

Upgrades are based on a fixed monthly fee. No other fees exist.

How do I update the billing information used with my subscription?

Login to your 2Checkout account (created when you purchase your first subscription) to modify your billing information.

How do I cancel my subscription?

Login to your 2Checkout account (created when you purchase your first subscription) to cancel your subscription.

When you cancel your subscription, your plan will be available until its expiration date. After your plan expires, your plan will return to the free plan level.

How do I renew my subscription?

If you have enabled auto-renewal, you don't have to do anything. Otherwise, you may renew your subscription either via Truugo Shop or via your 2Checkout account.

What happens when I upgrade my plan midway through a subscription?

If you upgrade your plan midway through your subscription, you'll be charged the difference between the cost of the new plan and the time remaining on your existing plan. Your subscription renewal date will be reset to the date that you made the plan upgrade.

How do I get a refund?

In most cases subscriptions are non-refundable except where applicable by law.