Target customers

The service caters to all parties, prioritizing data quality, operational efficiency, and risk management, especially in electronic data interchange. Utilizing the service typically addresses one or more of the following customer needs:

  • Automating processes
  • Productizing message interfaces
  • Streamlining repetitive deployments
  • Standardizing and optimizing documentation, conformance testing, or quality assurance practices
  • Enabling testing for a larger user base to remove bottlenecks
  • Knowledge management in expert roles
  • Enhancing operational efficiency and managing financial risks in high-volume, fast-paced, or critical processes
  • Managing reputation risks in broad or critical services

Below, we outline common reasons for industries to utilize the service.

Wholesale and logistics industry

Operational activities involve numerous repetitive integrations, fast-paced processes, and high volumes. Internal experts and external consultants often collaborate on processes.

Operations necessitate message documentation, efficient deployments, and swift error resolution. Knowledge management is vital for mitigating risks, especially considering the potential rotation of consultants.

Software companies

The operation is characterized by continuous development work, and it is vital to ensure that the software interfaces remain compliant cost-effectively.

Operations require message documentation, automated quality assurance, and prompt error resolution.

Standardization and industry organizations

The value of standards and industry specifications lies in their cost-efficient adoption and widespread, consistent use.

Operations mandate high-quality documentation and tools to ensure compliance with user implementations effectively and efficiently.

Public administration and customs

Operational activities encompass multiple productized message interfaces involving many stakeholders and high volumes.

Operations demand high-quality documentation, efficient deployments, and self-service features to minimize stakeholder costs.

Finance and healthcare

Operational activities include critical processes and data, multiple productized message interfaces, and high volumes.

Operations necessitate detailed documentation, rigorous testing, and continuous quality assurance.


Operational activities encompass numerous integrations across message formats and syntaxes, with many experts working in parallel.

Operations require effective knowledge management and consistent practices. The testing tools must be available to many users and easy enough to minimize bottlenecks. Additionally, tools are needed for first-level customer support to speed up response times, reducing the need for second and third-level support.


The actors want to offer customers specialized expertise, productized services, and service packages that distinguish themselves from competitors.

The work requires versatile tools to address various customer needs and enhance productivity, for example, by supporting its replicability.

Next article: Challenges Addressed by Truugo