Help desk: Integrated Truugo validation

Solution

When help desk is overloaded, level 2/3 support has high expense or customers are unsatisfied with slow or varying feedback, it is time to include Truugo validation to help desk's toolset.

Help desk is able to perform Truugo validation either manually (portal) or automatically (API integration) to get an instant test report. Help desk may add own comments and share a test report to parties involved. Being able to provide instant and harmonized feedback, minimizes time and money spent on solving issues.